Dallas Lawrence (@dallaslawrence) of Burson-Marsteller has a great blog on Mashable today on how to handle a crises over Twitter.  One that I hadn’t considered was about being prepared to quickly get a video response up. That is ideal since telling your story personally conveys sincerity in a way the written word can not. I [...]

crisis comm · social media · Twitter

Google has launched a major consumer educational campaign called Good to Know which encourages people to protect themselves and their information on the Web. So often, companies shy away from being associated with hot button issues, but in many cases, getting out in front of an issue helps a company guide the discussion about it [...]

crisis comm · Google · privacy